Terms of service

Last Updated: 31 August 2026

Welcome to AVERNIQUE. These Terms of Service govern your use of avernique.co.uk and purchases made through our online store.

By accessing our website, creating an account, or placing an order, you agree to these Terms of Service. Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. About AVERNIQUE

AVERNIQUE is an online retailer offering a range of products including furniture, home, garden, baby & kids, and lifestyle products.

Our contact details are:

AVERNIQUE
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom

Email: contact@avernique.co.uk
Phone: +44 7897 011674

2. Using Our Website

You may use our website for lawful purposes only.

You agree not to:

Use the website for fraudulent or unlawful purposes.
Attempt to interfere with the security or operation of the website.
Introduce viruses, malicious code, or other harmful technologies.
Attempt to gain unauthorised access to our systems.
Copy, reproduce, or commercially exploit website content without permission where that content is protected by intellectual property rights.
Provide false or misleading information when placing an order.

We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colours, prices, and availability are accurate.

However, colours may appear differently depending on your device or display settings, and minor variations may occur.

For products such as furniture, measurements should be reviewed carefully before ordering. Customers are responsible for checking that products are suitable for their intended space, including access through doors, hallways, staircases, lifts, and other delivery access points.

Where an obvious error appears in a product description, specification, availability, or price, we reserve the right to correct it.

4. Prices

All prices are displayed in Pounds Sterling (GBP) unless otherwise stated.

Applicable taxes will be displayed or included as required by law.

Delivery charges, where applicable, will be clearly presented during checkout before you complete your purchase.

We may change prices at any time. Price changes will not normally affect orders that have already been accepted, except where there has been an obvious pricing error or as otherwise permitted by law.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that we have accepted it.

A contract between you and AVERNIQUE is formed when we accept your order, for example by confirming dispatch or otherwise expressly confirming acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including because:

A product is unavailable.
Payment cannot be authorised.
We identify suspected fraud or misuse.
Delivery cannot reasonably be completed to the address provided.
There is an obvious pricing or product information error.
Purchase restrictions have been breached.

If we cancel an order after payment has been taken, we will refund the applicable amount.

6. Payment

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers. Your use of their services may also be subject to their respective terms and privacy policies.

7. Delivery

We aim to deliver orders within the estimated timeframe displayed on our website or communicated during the ordering process.

Delivery estimates are estimates unless we expressly agree otherwise.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, supply-chain disruption, or other unforeseen events.

If a legally applicable delivery deadline is missed, your rights will be determined in accordance with UK consumer law.

For large products such as furniture, additional delivery arrangements may apply. You should ensure that reasonable access is available for delivery.

8. Delivery Information

You are responsible for providing a complete and accurate delivery address and contact information.

If you notice an error in your delivery information, please contact us as soon as possible at contact@avernique.co.uk.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional costs resulting from incorrect information or failed delivery attempts may be charged where permitted by law and where the circumstances reasonably justify such charges.

9. Large and Bulky Products

Certain furniture, garden, nursery, or other products may require specialist delivery.

Before purchasing a large item, please check:

Product dimensions.
Doorway dimensions.
Hallways and staircases.
Lift dimensions where applicable.
Access to the property.
Any other restrictions that may affect delivery.

Where specialist delivery or assembly services are offered, their specific conditions will be displayed separately where applicable.

10. Order Cancellations

Consumers purchasing online generally have a legal right to cancel eligible purchases within 14 days after receiving the goods, subject to applicable exclusions.

If you wish to cancel an order, contact us at:

contact@avernique.co.uk

Your cancellation and return will be handled in accordance with our Return & Refund Policy and applicable UK consumer law.

11. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded under UK consumer law.

12. Faulty, Damaged, or Incorrect Products

Under the Consumer Rights Act 2015, goods supplied to consumers must meet applicable legal requirements, including being of satisfactory quality, fit for purpose, and as described.

If you receive a product that is faulty, damaged, or incorrect, please contact us promptly at:

contact@avernique.co.uk

Please provide your order number and, where appropriate, photographs or other information that helps us assess the issue.

Your statutory remedies may include a refund, repair, replacement, or price reduction depending on the circumstances.

13. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve it.

Occasionally, a product may become unavailable after an order is submitted. If we cannot fulfil your order, we will contact you and refund any applicable amount already paid.

14. Promotions and Discount Codes

From time to time, AVERNIQUE may offer promotional codes, discounts, sales, or special offers.

Unless otherwise specified:

Promotions cannot be exchanged for cash.
Promotional codes may have expiry dates.
Certain products may be excluded.
Only one promotional code may be permitted per order.
Promotions may not be combined with other offers.
We may withdraw or modify promotions before an order is placed.

Specific promotional terms will take precedence where they differ from this section.

15. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activity carried out through your account unless the activity results from circumstances for which you are not legally responsible.

Please contact us promptly if you believe your account has been accessed without authorisation.

16. Intellectual Property

Unless otherwise stated, the content of our website, including AVERNIQUE branding, text, graphics, layouts, and original content, is owned by or licensed to AVERNIQUE and protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

Nothing in these Terms transfers ownership of our intellectual property to you.

17. Reviews and User Content

If you submit a review, photograph, comment, or other content to AVERNIQUE, you confirm that you have the right to submit that content and that it does not violate applicable law or third-party rights.

We may moderate or remove content that is unlawful, abusive, fraudulent, misleading, or otherwise inappropriate.

Any use of customer-created content for marketing purposes will be handled subject to applicable rights and permissions.

18. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery companies, social-media platforms, or other service providers.

We are not responsible for independent third-party websites or services outside our control.

19. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

If you are purchasing as a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products purchased through our consumer store are intended primarily for personal and domestic use unless otherwise stated.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for information about how we collect, use, and protect personal data.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, business practices, or applicable laws.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively alter an existing consumer contract where doing so would unlawfully affect your rights.

22. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

If you live elsewhere in the United Kingdom, you may also benefit from mandatory rights and may be entitled to bring proceedings in your local courts.

23. Contact Us

For questions regarding these Terms of Service, an order, or our services, please contact: