Shipping policy

Last Updated: 31 August 2026

Thank you for shopping with AVERNIQUE. We are committed to providing a reliable and transparent delivery experience for our customers throughout the United Kingdom.

This Shipping Policy explains our order processing, estimated delivery times, shipping charges, tracking, and delivery procedures.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom.

Certain large, heavy, or oversized products may have delivery restrictions depending on the destination, including some remote areas, islands, Northern Ireland, the Scottish Highlands, and other locations requiring specialist delivery.

If a product cannot be delivered to your location, we will contact you as soon as possible.

2. Order Processing

Orders are typically processed within 1–3 business days.

Business days are Monday to Friday, excluding UK bank holidays.

Processing time refers to the time required to prepare your order for dispatch and is separate from the estimated delivery time.

During busy periods, sales, promotions, or bank holidays, processing may take slightly longer.

3. Estimated Delivery Times

After your order has been processed and dispatched, standard delivery typically takes:

3–7 business days

Some furniture, oversized, made-to-order, specialist, or supplier-dispatched products may have longer delivery times.

Where a product has a different estimated delivery timeframe, this will be indicated on the relevant product page or communicated to you after your order.

Delivery dates and times are estimates unless expressly stated otherwise.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free delivery on selected products, orders, or promotional campaigns.

Large, heavy, or specialist-delivery products may be subject to additional delivery charges depending on the product and destination. Any applicable charges will be communicated before the order is completed wherever required.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking details.

Some specialist furniture or large-item deliveries may use alternative tracking or delivery appointment arrangements.

6. Large & Bulky Item Delivery

Furniture and other large products may require specialist delivery.

Depending on the product, the carrier may contact you by email, telephone, or SMS to arrange or confirm delivery.

Before ordering a large item, please ensure that:

  • The product will fit through your doors and entrances.

  • Hallways and staircases provide sufficient clearance.

  • Lifts are large enough where applicable.

  • There is suitable access to your property.

  • The delivery address and telephone number are correct.

Product dimensions are provided on individual product pages where available. We strongly recommend checking these measurements before placing your order.

7. Multiple Packages

Some products, particularly sectional sofas, furniture sets, garden furniture, and other large products, may be shipped in multiple boxes.

These packages may occasionally arrive separately, even when dispatched as part of the same order.

If you receive only part of a multi-package shipment, please check your tracking information or contact us before assuming that an item is missing.

8. Multiple Products in One Order

If your order contains multiple products, they may be shipped separately.

This may happen because products are stored at different fulfilment locations or require different delivery services.

You may therefore receive multiple tracking numbers and deliveries for a single order.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

Full name, street address, postcode, telephone number, and email address.

If you notice an error after placing your order, contact us immediately at contact@avernique.co.uk.

We will attempt to update your information where possible, but we cannot guarantee changes once an order has been processed or dispatched.

10. Failed Delivery

If a delivery cannot be completed because nobody is available, access is unavailable, or another delivery issue occurs, the carrier may:

  • Attempt redelivery.

  • Leave instructions for arranging another delivery.

  • Deliver to an appropriate collection point where applicable.

  • Return the shipment to the sender.

Additional delivery or redelivery charges may apply where permitted by law if delivery fails due to circumstances within the customer's control.

11. Damaged Packages

We recommend inspecting large or furniture deliveries as soon as reasonably possible.

If your order arrives visibly damaged, please take photographs of:

  • The outer packaging.

  • Shipping labels.

  • Any visible damage to the packaging.

  • The damaged product.

  • Any damaged or missing components.

Contact us promptly at contact@avernique.co.uk with your order number and photographs so that our team can investigate.

Your statutory rights in relation to damaged or faulty goods are not affected.

12. Missing or Lost Orders

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check:

  • Around your property.

  • Any designated safe place.

  • With household members.

  • With neighbours where appropriate.

  • Any delivery information provided by the carrier.

If you still cannot locate your order, contact us at contact@avernique.co.uk so we can investigate with the delivery provider.

13. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances such as:

  • Carrier disruption.

  • Severe weather.

  • Bank holidays.

  • High seasonal demand.

  • Supply-chain disruption.

  • Remote delivery locations.

  • Events outside our reasonable control.

If we become aware of a significant delay affecting your order, we will aim to keep you informed.

Nothing in this section affects any statutory rights you may have regarding delayed delivery.

14. Changes or Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

Once an order has been processed or dispatched, we may not be able to modify or cancel the shipment.

Where applicable, you may still have cancellation and return rights as described in our Return & Refund Policy.

15. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact:

AVERNIQUE
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom

Email: contact@avernique.co.uk
Phone: +44 7897 011674

Website: avernique.co.uk

Customer Support: Monday–Friday, excluding UK bank holidays.