Privacy policy

Last Updated: 31 August 2026

At AVERNIQUE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you visit avernique.co.uk, make a purchase, contact us, or otherwise interact with our services.

This policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

AVERNIQUE operates an online retail store offering furniture, home, baby & kids, garden, and lifestyle products.

Our contact details are:

AVERNIQUE
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom

Email: contact@avernique.co.uk
Phone: +44 7897 011674

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Products purchased or viewed
Customer service communications
IP address
Browser and device information
Website usage and interaction data
Cookie and similar technology information
Marketing preferences
Information you voluntarily provide when contacting us

Payment information may be processed securely by our third-party payment providers. We do not necessarily receive or store your complete payment card details.

3. How We Collect Your Information

We may collect personal information when you:

Visit or browse our website
Create an account
Place an order
Make or attempt to make a purchase
Subscribe to marketing communications
Contact customer support
Submit a form
Participate in a promotion
Interact with our advertisements
Use cookies or similar technologies on our website

We may also receive information from service providers that help us operate our website and fulfil orders.

4. How We Use Your Personal Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery
Process payments and refunds
Communicate with you about your order
Provide customer support
Detect and prevent fraud or misuse
Maintain the security of our website
Improve our products, services, and website
Understand how customers use our website
Personalise your shopping experience
Measure the effectiveness of advertising
Send marketing communications where permitted
Meet our accounting, tax, legal, and regulatory obligations
Establish, exercise, or defend legal claims

5. Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract: Processing is necessary to fulfil an order or take steps at your request before entering into a contract.

Legal obligation: Processing is necessary for us to comply with applicable legal requirements.

Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Consent: Where required, we process information based on your consent. You may withdraw your consent at any time.

6. Payments

Payments made through our website may be processed by third-party payment service providers.

These providers may collect and process payment information according to their own privacy policies and security requirements.

We recommend reviewing the privacy information provided by the applicable payment provider when making a purchase.

7. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

E-commerce and website service providers
Payment processors
Warehousing and fulfilment partners
Suppliers
Delivery and courier companies
IT and hosting providers
Customer support providers
Analytics providers
Advertising and marketing platforms
Professional advisers such as accountants and legal advisers
Government authorities or regulators where legally required

We only share information where reasonably necessary for the relevant purpose and subject to applicable data protection requirements.

We do not sell your personal information in the ordinary meaning of selling customer data for money.

8. Advertising and Analytics

We may use advertising and analytics technologies to understand how visitors interact with our website and to measure or improve our advertising campaigns.

Depending on the technologies implemented on our website, these services may include platforms such as Google and Meta (Facebook/Instagram).

These technologies may collect information about your device, browsing activity, interactions with our website, and advertisements.

Where consent is legally required for non-essential cookies or similar tracking technologies, we will seek your consent before using them.

9. Cookies

Our website may use cookies and similar technologies.

Cookies can help us:

Keep the website functioning correctly
Remember your preferences
Understand website performance
Analyse visitor behaviour
Measure advertising performance
Provide more relevant advertising

Essential cookies may be necessary for the website to function.

For non-essential cookies, including certain analytics and advertising cookies, we will obtain consent where required by applicable UK law.

You can manage your preferences through our cookie consent tools where available and through your browser settings.

10. Marketing Communications

Where permitted, we may send you information about products, promotions, offers, or other AVERNIQUE updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our marketing communications or by contacting us at contact@avernique.co.uk.

Withdrawing from marketing communications will not prevent us from sending transactional communications relating to your orders or customer service requests.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations.

Different types of information may therefore be retained for different periods.

12. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law. This may include relying on adequacy regulations or appropriate contractual safeguards.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your UK Data Protection Rights

Depending on the circumstances, you may have rights including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request transfer of your information in certain circumstances
Withdraw consent where processing relies on consent
Object to direct marketing

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at contact@avernique.co.uk.

We may need to verify your identity before completing certain requests.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so we can investigate your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

16. Children's Privacy

Our products may include products intended for babies and children, but our website and purchasing services are intended for adults.

We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required.

17. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

19. Contact Us

For questions about this Privacy Policy or your personal information, please contact: